🏨 Jagannath Guest House – Hotel Policy & House Rules

We welcome you to Jagannath Guest House. Kindly take a few moments to read through our property guidelines to ensure a pleasant stay for you and all our guests. ✅

1️⃣ Tariff

• Room rates are for accommodation only.

• Geyser (hot water) is extra chargeable, unless specified in the booking voucher.

• Tariff is subject to change without prior notice.

• Taxes are non-refundable.

• Extra person charge: ₹350 per person.

• Solo Indian travellers are not allowed. Only solo foreign nationals may stay alone.

2️⃣ Identity Verification (Check-in Requirement)

• All guests must present valid government-issued ID:

  • Foreign nationals: Passport

  • Indian citizens: Aadhaar, Voter ID, Driving Licence, Passport

  • ❌ PAN Card is not accepted

• Local ID cards are not accepted.

• Guests under 21 years of age in unmarried couples are not permitted.

• If valid ID is not provided, check-in will be denied without refund.

• 🚫 Visitors are not allowed inside guest rooms during the stay.

3️⃣ Payment & Billing

• 100% advance payment is required at check-in.

• We accept UPI, debit/credit cards. ❌ No personal cheques accepted.

• Promo codes are valid only for online bookings; not applicable for offline/manual/spot bookings.

4️⃣ Check-in & Check-out Policy

• Check-in time: ⏰ 10:00 AM to 10:00 PM

  • 🚫 Check-in after 10:00 PM is not permitted under any circumstances

• Early Check-in (subject to availability):

  • Before 6:00 AM → 💵 100% of previous day’s rate

  • 6:00–8:00 AM → 💵 50–100% of previous day’s rate

  • 9:00–10:00 AM → ✅ Complimentary

• Check-out time: 🕘 9:00 AM

• Late Check-out (subject to availability):

  • 9:00–9:30 AM → ✅ Complimentary

  • 10:00 AM–12:00 PM → 💵 50–100% of next day’s rate

  • After 1:00 PM → 💵 100% of next day’s rate

Note: Current rates may differ from booking rates.

5️⃣ Room & Facilities

• 🚫 Room service is suspended.

• ⚡ Generator backup is available 24×7, but:

  • ❌ AC and geyser will not work on generator

  • ⚠️ In case of voltage fluctuations (common in Mayapur), AC performance may be affected. No refund will be provided.

6️⃣ Entry & Security

• 🚪 Main gate closes at 10:00 PM and reopens at 6:00 AM. Entry/exit during this time is restricted.

• Guests must behave respectfully and not cause nuisance.

• Hotel reserves the right to request any guest to vacate without prior notice or refund.

7️⃣ Cancellation & Refund

• "EP" rate bookings are non-refundable & cannot be modified.

• No-Show: ❌No refund will be issued if the guest does not arrive on the check-in date.

• Mid-Stay Cancellation: ❌If the guest shortens their stay after check-in, no refund will be provided.

• Cancellation Due to Travel Disruptions: ❌Standard cancellation charges apply regardless of transport cancellations (train/flight/bus delays, etc.).

• Extension of Stay: Subject to availability and will be billed at the current rate, which may differ from the original booking rate.

📞 Cancel via: +91-8167038996 (Call/WhatsApp)
📧 Email: info@jagannathguesthouse.com (Include booking ID)

💳 Refunds (if applicable) will be processed within 4 working days and may take 3–14 business days to reflect.

8️⃣ Guest Responsibility

• Guests are liable for any damage to hotel furniture, property, or fixtures.

• Smoking, alcohol, drugs, prostitution, gambling, contraband items, or pets are strictly prohibited 🚭🚫🐾

9️⃣ Legal & Rights Reserved

• Management reserves the right to cancel bookings or deny check-in for failure to comply with rules.

• The hotel is not responsible for loss or theft of guest belongings.

• Using hotel photos/videos for commercial purposes is prohibited without written permission.

🔟 Car Rental

• 🚗 All car rental bookings (pick-up/drop) are non-refundable.

• For same-day bookings, please call directly.

📌 Important Reminders

1. Accommodation only for registered guests.

2. Key collection and check-in must be done at reception.

3. Please maintain silence, especially during night hours (residential zone).

4. Dangerous or flammable items are strictly prohibited.

5. Luggage storage (at guest’s risk) available for up to 10 hours.

6. In exceptional cases, visitor entry to rooms is possible only with valid ID, front desk approval, and log entry.

7. Management may remove any guest violating hotel policy without prior notice.

📍 We appreciate your understanding and cooperation. These rules are in place to ensure a safe, peaceful, and respectful stay for all guests.

🔒 Jagannath Guest House reserves the right to modify these policies without prior notice.